Privacy Policy

This Privacy Policy describes how ProGrid National (“ProGrid National,” “we,” “us,” or “our”) collects, uses, and shares personal information when you access or use our website at progridnational.com and related services (collectively, the “Services”).

By using our Services, you acknowledge you have read and understood this Privacy Policy. We may modify this Privacy Policy from time to time, so please check back regularly to stay informed. Your continued use of the Services after changes constitute your consent to the updated Privacy Policy.

Information We Collect

We collect information you provide directly to us, information from third-party sources, and information collected automatically through your use of the Services.

Information You Provide to Us:

• Contact information such as name, email, phone number, ZIP code
• Service request details and messages
• Records of your contact with us, such as customer support requests

Information Collected Automatically:

• Device information, such as device type, operating system, unique identifiers
• Log information, such as IP address, browser type, pages visited
• Location information, based on IP address or device settings
• Usage data regarding your interactions with the Services
• Cookies and similar tracking technologies (see “Cookies” section below)

Information from Third-Party Sources:

• Advertising partners may share information for ad measurement
• Publicly available sources
• Business partners who offer co-branded services or assist in marketing

Use of Personal Information

We use the personal information we collect to:

• Provide, maintain, and improve the Services
• Connect you with service professionals in our network
• Process transactions and send related information
• Personalize the Services and provide content and ads tailored to you
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities related to the Services
• Detect, investigate, and prevent fraudulent transactions and illegal activities
• Comply with legal requirements and protect our legal rights
• Conduct internal research and development
• Other purposes with your consent

Sharing of Information

We may share your personal information as follows:

• With service professionals in our network to fulfill your service requests
• With vendors, consultants, and others who need access to perform services on our behalf
• In response to legal process or government requests, as required by law
• If we believe disclosure is needed to prevent harm or illegal activity
• In connection with or during negotiation of any business transaction
• With your consent or at your direction
• In aggregated or de-identified form, which cannot reasonably identify you

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognize your browser, remember your preferences, and analyze usage of our Services.

Types of Cookies We Use:

• Essential cookies necessary for the Services to function
• Analytics cookies to understand how visitors interact with our Services
• Advertising cookies to enable targeted advertising and measure ad effectiveness

Managing Cookies: Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect certain features of the Services.

Telephone Consumer Protection Act (TCPA) Compliance

By providing your phone number to ProGrid National, you consent to be contacted by us and service professionals in our network regarding your service request. Contact may include phone calls, SMS/text messages, or pre-recorded/artificial voice messages, including through automated telephone dialing systems, even if your number is on a Do Not Call registry. Standard message and data rates may apply. Consent is not required as a condition of using our Services and may be revoked at any time by replying STOP to text messages or contacting us directly.

Your Choices

Account Information: You may update or correct your information or request deletion at any time by contacting us.

Communications: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages.

Do Not Track Signals: Our Services do not respond to browser do-not-track signals at this time.

Data Rights

California Residents (CCPA): If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we have collected about you
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell information)
• The right to non-discrimination for exercising your CCPA rights

EU Residents (GDPR): If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, restriction, portability, and objection regarding your personal information.

You can make such requests by contacting us as described below.

Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from anyone under 18.

Data Security

We take reasonable measures to help protect personal information from loss, theft, misuse, and unauthorized access. However, no Internet transmission is completely secure, so we cannot guarantee absolute security.

Data Retention

We store personal information for as long as needed to provide the Services and for our legitimate business purposes, unless a longer retention period is required by law.

International Data Transfers

We are based in the United States and process and store information in the U.S. By using the Services, you consent to the transfer of your information for processing in the United States.

Third-Party Sites and Services

The Services may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. The most current version will always be posted on our website with the effective date. If we make material changes, we will notify you as required by law.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@progridnational.com